For all our large, fully or part assembled items we use a specialised furniture courier called Freight 4 U for our FREE one man door step delivery service. If you wish the driver to bring your order indoors, and the area is clear and safe for them to do so, please be aware that neither the carriers or ourselves can be held responsible for any damage occurring to your property or contents. Freight 4 U offer 3 hour timeslots on the days that they are in your area and will not attempt delivery without confirming the timeslot with you.
And after listening to our customer’s requests we are trialling a new parcel carrier for orders which contain small and medium flat packed items only. This will mean quicker deliveries for our customers. You will still be contacted the day before your delivery and if you are not in, a card will be left and you will be able to reschedule another delivery or collect from a local depot.
NB: When you accept delivery of your item(s), if you are unhappy with any aspect of the delivery or the items, please make a note explaining exactly what the problem is on the Proof of Delivery document you will be asked to sign. If you do not do this, we may not be able to accept returns requests. If your item appears damaged in any way upon delivery – please ENSURE you sign it as damaged or we may be unable to organise a free replacement for you.
If you need the courier to leave a delivery with a neighbour, or to drop off without a signature, you must leave a note explaining this, which the driver can take away with him, or advise us at the office and we can instruct the carriers to carry out your request.
As this is a one man service and as such our drivers may need assistance with moving of larger or heavier items.
Delivery costs on all orders below £1 are calculated depending on the size and number of items you are buying. Simply add the item(s) to your shopping cart and then proceed to the checkout to view the total cost. Please note that offshore deliveries and deliveries to remote parts of Scotland may incur a surcharge. Please contact us on 0161 814 9525 for details.
We aim to dispatch all orders within 7-10 working days, and on the rare occasion this is not possible we will contact you immediately with details. If an item is out of stock and on back order, we will not take money from your card until the item is ready to be sent out. If you would like to check stock of any item, or would like to discuss reserving items on a deposit basis please call us on 0161 814 9525.
An order can be cancelled at any point up to the order being delivered. For cancellations after the goods have been delivered please see the returns policy. All cancellations must be made in writing, either by email to firstname.lastname@example.org, or by letter to Broadstone Mill, Broadstone Road, Stockport, Cheshire, SK5 7DL.
To return an item due to damages, discrepancies or because it is no longer required, please notify us within 30 days of receipt of your order in writing, either by email to email@example.com, or by letter to Broadstone Mill, Broadstone Road, Stockport, Cheshire, SK5 7DL. We reserve the right to refuse any return request that is made after 30 days.
If an item is found to be damaged or faulty, you will be given the option of returning it for a full refund (including any delivery charge) or exchanging it for a new item. If the item is returned because it is no longer required, we will give you the option of using our delivery company to arrange the return journey, but the cost of carriage will be deducted from the refund. The carriage charge will depend on the size and weight of the item and you will be notified of the exact amount before the return is arranged. If you would like to know the charge before placing an order please contact us.
In all cases, the item must be returned in its original packaging and in the same condition that it was received. We will request an image of the packaged goods so that we can instruct the carriers to collect the item/s as per the image supplied. This will ensure there is a reduced delay in issuing your refund. If you wish to return or cancel an item that has had a finish added or has been made to order, the refund will not include the cost of the finish and a re-stocking fee of 20% of the original cost of the item will be deducted.