Delivery PolicyNB: When you accept delivery of your item(s), if you are unhappy with any aspect of the delivery or the items, please make a note explaining exactly what the problem is on the Proof of Delivery document you will be asked to sign. If you do not do this, we may not be able to accept returns requests.
If you need the courier to leave a delivery with a neighbour, or to drop off without a signature, you must leave a note explaining this, which the driver can take away with him.
Delivery costs on all orders below £1 are calculated depending on the size and number of items you are buying. Simply add the item(s) to your shopping cart and then proceed to the checkout to view the total cost. Please note that offshore deliveries and deliveries to remote parts of Scotland may incur a surcharge. Please contact us on 0161 975 0087 for details.
We aim to dispatch all orders within 7-10 working days, and on the rare occasion this is not possible we will contact you immediately with details. If an item is out of stock and on back order, we will not take money from your card until the item is ready to be sent out. If you would like to check stock of any item, or would like to discuss reserving items on a deposit basis please call us on 0161 975 0087.
An order can be cancelled at any point up to the order being delivered. For cancellations after the goods have been delivered please see the returns policy. All cancellations must be made in writing, either by email to firstname.lastname@example.org, or by letter to 3 Brantwood Road, Stockport, Cheshire, SK4 2RL.
To return an item due to damages, discrepancies or because it is no longer required, please notify us within 7 working days of receipt of your order in writing, either by email to email@example.com, or by letter to 3 Brantwood Road, Stockport, Cheshire, SK4 2RL. We reserve the right to refuse any return request that is made after 7 working days.
Delivery PricingDepending on the size and weight of the item(s) you are buying, the delivery charge will be calculated automatically, multiple items do have reduced delivery costs.
*To see the delivery charges, please add the items to your basket and then proceed to the checkout page, where delivery options and prices are displayed prior to proceeding with the order.